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Interest-Based Negotiation & Conflict Resolution
Work through competing interests, staffing constraints, and difficult conversations with a structured negotiation process.
WHY THIS PROGRAM
Build a skill. Leave with a deliverable.
Work through competing interests, staffing constraints, and difficult conversations with a structured negotiation process.
Who it’s for
Emergency communications supervisors and operational leaders
What you’ll work toward
- Distinguish positions from interests
- Apply a structured negotiation process
- Evaluate BATNA and ZOPA
- Recognize when direct supervisory authority is required
Your practical deliverable
A scenario-based negotiation plan assessed against a facilitator rubric
Program details
- Format
- Facilitated course · private review edition
- Duration
- Confirmed after curriculum review
- Prerequisites
- Confirmed before enrollment opens
- Instructor
- Verified instructor information will be provided before enrollment.
- Completion
- Required lessons, passing knowledge assessment, and an instructor-approved practical assignment.
Completion records document course completion. They are not accredited certifications or agency approval.