FREE SAMPLE · FULL COURSE SOLD SEPARATELY
Try a three-minute conversation exercise
What you’ll practice: Ask about a concern without assigning a motive or promising an exception.
This short fictional exercise introduces one communication skill. The full supervisor workshop is a paid product. It is not agency policy or an operational instruction.
In a training scenario, an employee says, “That assignment feels unfair.” You do not yet know which part concerns them.
A useful first question is: “Which part of the assignment feels unfair to you?” Listen to the answer before proposing a solution. Understanding a concern does not authorize changing a policy or making a scheduling promise.
A supervisor would still need the applicable policy and decision authority before making a real commitment. Use only fictional details in this exercise.
Try it yourself
An employee in a fictional exercise says an assignment feels unfair. No exception has been authorized.
Write one neutral question that helps you understand the concern, without blaming the employee or promising a different assignment.
Notes stay on this page and disappear when you navigate away. Do not enter personal, customer or agency information.
Check your work
- The question invites the employee to explain the concern.
- It does not assume a motive.
- It does not promise an unauthorized exception.